Shipping policy

Shipping Policy

1. Delivery Time & Coverage

• Standard Delivery: 1–3 business days across all Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).

• Same-Day / Express Delivery: Available for select areas in Dubai and Abu Dhabi for orders placed before 12:00 PM.

2. Shipping Charges

• Standard Shipping: Flat rate of AED 15 – AED 20 on all standard orders.

• Free Shipping: Applicable on orders over AED 200.

3. Payment Options

• Cash on Delivery (COD): Available nationwide. An additional COD handling fee of AED 10 applies.

• Online Payment: Debit/Credit Cards and Apple Pay accepted with no extra fees.

4. Order Tracking & Delivery Process

• Tracking: Once your order is dispatched, you will receive an SMS and email notification containing a direct tracking link.

• Courier Contact: The delivery driver will contact you via phone call or WhatsApp prior to delivery to confirm your location and availability.

5. Damaged or Missing Items

• If your parcel arrives damaged or with missing items, please report it to our customer support team within 24 hours of delivery with unboxing photos or videos for an immediate replacement.